FAQ's

Got a question?

Have a look through our FAQ’s below and if you can’t find the answer you are looking for, email challenges@combatstress.org.uk or call 01372 587 140. We are here to help!

Do you have any Combat Stress materials to help me reach my fundraising goal?

Yes, please check out our ‘Resources’ page for fundraising tips and items that can be downloaded and printed to help you raise funds and awareness. If there is anything else you would like, please email Challenges@combatstress.org.uk

Where can I get a Combat Stress Fundraising Pack and Online Sponsorship Form?

Our Fundraising Pack and Online Sponsorship form can be found on our resource page.

After your event, please send your sponsorship form to Fundraising, Combat Stress, Tyrwhitt House, Oaklawn Road, Leatherhead, Surrey KT22 0BX.

How do I set up an online fundraising page?

When you register for one of our events you will automatically be set up with a fundraising page. Remember to personalise your page with a photo, fundraising target and a short blurb about why you are fundraising on behalf of Combat Stress.

If you have your own place in an event or are organising your own fundraiser, set up your fundraising page here (link to own fundraiser reg form) and start fundraising today.

Can I use a JustGiving instead?

Yes definitely!  Although we recommend using our platforms fundraising page, both JustGiving  are also quick and easy – simply follow the links to their step by step guides.

Online fundraising pages are a great way to raise funds - you can keep track of donations and send the link out to family and friends via email and social media posts. You can personalise your page with photos, stories, and updates on your fundraising.

How do I pay in the money I have raised?

The funds you have raised via your online fundraising page will automatically come to Combat Stress. However, if you have cash donations you can send them to Combat Stress by:

Bank Transfer – you can pay your money directly into the Combat Stress bank account: NatWest, Account Number 00100013, Sort Code 60-00-01. Please quote your name as a reference and if possible email us. 

By Post – Please make cheques payable to Combat Stress. Download and print off a donation form  and send it to us at Combat Stress, Tyrwhitt House, Oaklawn Road, Leatherhead, Surrey KT22 0BX. Donation form -

By Phone – Call 01372 587 151 to make a payment using your credit or debit card. To help us process your contribution as quickly and efficiently as possible, please provide your name, contact details and event when paying money in.

Can I claim Gift Aid on the money I have raised?

As a registered charity, Combat Stress can claim back an extra 25p on every £1 donated through Gift Aid. To claim Gift Aid your sponsors must be UK tax payers and they will need to record their home address, postcode, donation amount and tick the Gift Aid box on your sponsor form or fundraising page.

I’d like to link up with your social media channels

Fantastic! Link up to our FacebookTwitterInstagram to show your support. 

We also have a Team Combat Stress Facebook Group and Strava Group we would love for you to join!

How do the funds I have raised make a difference?

As a charity we are reliant on the generosity of our supporters. Without the vital donations from individuals, trusts and foundations, charities, corporations and the government we would simply not be able to provide life-changing treatment and support for veterans with mental health problems.

Every year more than 2,000 veterans take the first step to seeking help by reaching out to us. Our specialist treatment helps rebuild lives, brings families back together and gives veterans a future again. 

Check out our ‘How You Help’ page to see how the funds you raise help change lives.

I WOULD LIKE TO SHARE MY STORY WITH COMBAT STRESS AND LOCAL MEDIA

Please contact our Communications Team

Can Combat Stress promote my event?

Unfortunately Combat Stress cannot promote individual fundraising events. Please contact our fundraising team for advice and tips on how to promote your fundraising event.

Can I use the Combat Stress logo on my website or in publicity materials?

As a supporter you are raising funds in support of Combat Stress, but you do not officially represent the charity. Please use our ‘In Support Of’ logo from the ‘Resources’ section on our website and contact us with your plans.

You are not permitted to use the Combat Stress name or logo on any marketing materials that you produce without prior consent. 

All documents (flyers, leaflets, posters, emails) should include the following statement:

“Raising funds in support of Combat Stress (registered charity England and Wales no. 206002; Scotland SCO38828)"

Can a Charity representative attend my event?

We welcome being asked about charity attendance at your event however this may not be viable due to representatives and resources in your region. Please do contact us with details of your event including your name and location.

How do I keep my fundraiser/event safe and legal?

There are a few important points to bear in mind if you are organising a fundraising event. Please visit our keeping it legal page for more information.