frequently asked questions

Because we know these challenges can be mind-beagling,

read our FAQs so that you can see the woof from the trees!

What's the difference between setting up a Facebook Fundraiser or a Combat Stress fundraising page?

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This is a hybrid challenge, which means you can collect sponsorship through a Facebook Fundraising page or through your Waggy Trails Combat Stress fundraising platform. 

When you completed your Waggy Trails registration, you automatically created a Combat Stress fundraising page. You also have the option to connect a Facebook fundraiser. You can do this by logging into your fundraising page and selecting 'create a Facebook Fundraiser' in the top banner. Any donations made onto your Facebook fundraiser will also pull through onto your main fundraising page.

PLEASE NOTE: donations made directly to your fundraising page will not appear on your Facebook fundraiser as we don't share your information with Facebook.

What's the benefit of connecting a Facebook Fundraiser to my Combat Stress fundraising page?

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We have made this a hybrid fundraiser to make it as easy as possible for people to take part and collect funds.

Some people are not on Facebook and therefore would prefer to collect funds through their Combat Stress fundraising page. However, some people LOVE Facebook and find it easier to share their Facebook Fundraiser to their Facebook contacts.

If you choose to add a Facebook fundraiser, your friends and family can donate to either fundraising page.

What is the Facebook Group for and how do I join?

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We encourage all Waggy Trails participants to join the Team Combat Stress facebook group, this is a fantastic closed group for fundraisers to communicate with one another, share their challenge journey, and support others. Click here to join the Facebook Group.

How do I upload photos and videos to the Facebook group?  

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To share a photo or video on the group click on ‘write something’, then type your message and click on the photo icon to select a photo or video from your library. We absolutely love to hear how you're all getting on, so please do share, share away in the group! 

How do I record my walks? 

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You can connect your fitness tracker (Strava, Fitbit, Map MyFitness) to your fundraising page or you can add your walks manually to your fundraising page!

You can keep track however you like, have a chat with other fundraisers in the facebook group and see how they're recording theirs

What’s the best way to smash my fundraising target? 

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Share, share, share! Share your progress, share your photos but more importantly, share your fundraising page. We also have handy pre-written social media posts and emails to make sharing your fundraising page simple. The more you share, the more people will see it and the quicker you’ll reach your fundraising goal! People often need reminding 2 or 3 times before making a donation, so don’t be afraid to shout out about your challenge!

Do I need to provide evidence to Combat Stress that I’ve completed the challenge? 

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No, we trust you!  You don’t need to send us evidence to prove you’ve completed the challenge.  We do recommend that you update your fundraising page fitness section and post on your social media accounts to let friends and family know how you’re getting on!  

We recommend sharing photos and videos of you on your walks, and please also share them in the Team Combat Stress Facebook group as we’d love to see as many of your pics and films as possible.

Can I raise money using a sponsorship form? 

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We’d prefer you to raise money through your online fundraising page, or your Facebook fundraiser, but if that’s not possible our sponsorship form is available from the resources section of our challenges website, alternatively email us at challenges@combatstress.org.uk or call 01372 587 140 and we’ll email you one. 

How do I pay in any cash or cheques I’ve collected? 

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You can pay your offline donations into our bank account: Combat Stress / 60-00-01 / 00100013. Please use your surname and Waggy Trails as the reference and let us know you’ve made the payment by emailing challenges@combatstress.org.uk

Please remember to post your sponsorship form, with a note stating your name and challenge to: Combat Stress, Fundraising Department, Tyrwhitt House, Oaklawn Road, Leatherhead, Surrey, KT22 0BX.

If you would prefer to pay by cheque, please include that with your sponsorship form and mail it to the address above. Alternatively, you can call the office on 01372 587 140 and make a donation over the phone between 9.30 – 3pm Monday to Friday.  

Do I have to be over 18 to join the challenge? 

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Under 18s are welcome, although you have to be over 14 to join the Facebook group.  If you are under 14 and want to take part, ask a parent or guardian for permission and they should join the Facebook group for you. 

My question’s not been answered in the FAQs? 

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Please email us your question at challenges@combatstress.org.uk or give us a call on 01372 587 140 

More questions?

We look forward to hearing from you. Simply fill out this form and someone in the team will get back you to.

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